FAQ
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We have no strict MOQ. Whether you need a single bespoke landmark structure, a featured slide, or a full-scale park project, we fully support custom manufacturing for projects of any size.
Yes, absolutely. We regularly manufacture individual custom pieces, including tailored 304 stainless steel slides, sensory play items, and themed sculptures for specialized architectural designs.
We work with whatever you have. You can send us hand-drawn sketches, PDF concepts, or full DWG/CAD files. Our engineering team will deepen your ideas into fully compliant 3D models.
We support all major industry formats, including AutoCAD (DWG/DXF), SolidWorks, SketchUp (SKP), 3DS Max, and PDF.
Initial 3D concept renders and preliminary layouts are typically delivered within 3 to 5 business days after receiving your site dimensions and project requirements.
We primarily use heavy-duty national standard 304 stainless steel combined with anti-UV automotive-grade powder coating, ensuring maximum durability and zero rust even in coastal environments.
Yes. We use industrial-grade, 6-strand combination ropes with heavy-duty internal steel wire cores. They are UV-resistant, highly anti-vandalism, and engineered for minimal stretching over time.
Completely. All indoor/outdoor plastics and soft padding materials are 100% non-toxic, eco-friendly, and certified flame-retardant according to international safety standards.
Yes. All our custom engineering, structural mechanics, and safety distances strictly adhere to European EN1176 and American ASTM standards, supported by TUV, CE, and ISO9001 certifications.
We utilize advanced 3D printing for precise modeling, precision argon arc welding, and multi-stage manual polishing to ensure smooth, seamless weld points and safe, rounded edges.
Yes. We provide physical material sample kits (including stainless steel swatches and rope samples) and detailed 3D color rendering proofs for final client sign-off before manufacturing starts.
100% yes. Every custom playground structure undergoes a 100% trial pre-assembly in our factory to test structural integrity, safety clearances, and precision fitting.
Pricing is calculated based on material specifications, structural engineering complexity, dimensions, and finishing processes. We provide transparent, itemized quotes with no hidden costs.
Our standard term is a 30% T/T deposit to initiate design deepening and raw material sourcing, with the remaining 70% balance due before shipment upon pre-assembly inspection approval.
Standard manufacturing lead time is generally 20 to 35 days, depending on design complexity and project scale, starting from final 3D drawing confirmation.
We use multi-layer heavy-duty export packaging, including shock-absorbing bubble wrap, protective foam, and steel/wooden crates labeled with component assembly codes.
Yes. We provide comprehensive 3D/CAD installation manuals and video guides. For complex projects, we offer virtual technical supervision or can dispatch engineers on-site.
We offer a 5-year warranty on main structural steel frames/304 stainless steel, and a 1 to 3-year warranty on plastic parts, ropes, and accessories against manufacturing defects.
We keep all CAD models and component codes in our project database. If a replacement part is needed, we can manufacture and express-ship the exact matching component rapidly.